Terms & Conditions

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Terms & Conditions

1. The Parties

This Agreement is made between myself, the Owner of Villa By The Lake, who is Mr C Smith of Unit 1350, PO Box 6945, London, W1A 6US United Kingdom and you, the Party Leader, whose name and address is to be supplied with the booking. The Party Leader accepts these Terms and Conditions on behalf of the entire party.

2. Booking and Deposit

A booking is confirmed when the required booking details together with the rental deposit have been received by the Owners at the above address. The booking must be made in writing, signed by the Party Leader, and sent by post to the Owners. A receipt will be returned to you by post including a unique Booking Reference Number. You must quote this Booking Reference Number back to us in all future correspondence, which may subsequently be by telephone or email.

3. Payment of Balance

The remaining balance of the total rental cost must be paid and cleared not less than eight weeks prior to the start date of your holiday. If this payment is not received by the due date, the property will be re-marketed for the booked dates and if a new booking is accepted, your booking will be cancelled and your deposit forfeited. As a last resort you must pay any outstanding or uncleared balance in cash on arrival. There will be no exceptions to this. Keys will not be handed over if any balance is outstanding or uncleared. This includes the security deposit.

4. Cancellation or Alteration

If you have to cancel your holiday for any reason, your 20% rental deposit will not be refunded. If notice of cancellation is given at least six weeks prior to the holiday commencement date, you will not be liable to pay the balance of the rental. If notice of cancellation is received less than six weeks prior to the commencement of the rental you will be liable for the entire outstanding balance of the rental. However, we will attempt to re-let the property and if we are successful we will refund you the proceeds of the new letting less any costs or discounts incurred. You are strongly advised to take out holiday insurance to include cancellation. If you need to alter your holiday dates, we will try to help but reserve the right to treat the alteration as a cancellation and re-booking.

5. Arrival

The property will be available for occupancy from 4:00 pm on the day of arrival. The Owners or an agent will need to be on site for your arrival, so please inform us of your estimated time of arrival, and please contact us if you are delayed. We will require proof of identity of the party leader before handing over the keys.

6. Departure

The property must be vacated by 10.00 am on the day of departure in order to allow sufficient time for the changeover. The owner or agent may arrive from 9:00 am to begin servicing the pool and outdoor areas. The house must be left in a reasonably clean and tidy state. Any major cleaning required will be charged against your security deposit.

7. Security Deposit

A refundable security deposit of £250 is required and must be paid and cleared before the start of the rental. This will be refunded in full within seven days of your departure unless there is a need to make a deduction. Such deductions may be in respect of, but are not limited to, missing items, breakages, stains, or other damage to the property or its contents, or additional cleaning if the property is left in an unreasonable state.

8. Reasonable Care

You are responsible for ensuring that your entire party take reasonable care of the property and its contents. You are liable for any losses from or damage to the property during your stay, however caused, reasonable wear and tear excluded. Smoking is strictly not permitted inside the property. You must lock up at night and when you are out during the day You must comply with local laws and regulations, for example regarding the disposal of rubbish. Any such regulations will be clearly set out in the visitors guide available at the property, or available in advance on request.

9. Occupancy

The property may only be occupied by the number of persons stated in the booking. Any amendments must be notified and agreed by the Owners in writing. The property may be occupied solely for the purposes of a holiday. This Agreement does not create any relationship of Landlord and Tenant. You are not entitled to any form of security of tenure as a result of this Agreement.

10. Swimming Pool

The swimming pool will be cleaned and maintained several times during your stay. Used safely, the swimming pool will provide you and your family with an enjoyable and memorable holiday. However swimming pools also present specific legal, safety and hygiene issues. You must agree to comply with the reasonable rules and precautions set out on the visitors guide available at the property, or available in advance on request.

11. Noise and Nuisance

The property is in a normally quiet residential area, and we require that you show reasonable consideration for the neighbours and other local residents at all times, but especially in the evenings and at night. As a rough guide, we suggest that after 9pm, raised voices would not be appropriate behaviour. Please be especially vigilant of children using the pool in the evening. Bathing and relaxing is fine, rowdy games are not.

12. Owner Access

The owners or their agent reserve the right to reasonable access to the property in order to carry out any maintenance which may be required, or if they have any reasonable grounds for concern. The owners will endeavour to give you reasonable notice of such a visit except in an emergency when immediate access must be allowed.

13. Termination

The owners reserve the right to terminate your occupancy with immediate effect and without refund in the event of a breach of these Terms and Conditions.

14. Accidents

No responsibility is accepted for any accident, loss or damage how so ever arising. You are strongly advised to take out holiday insurance to cover such events.

15. Non-Availability

If for any reason the property cannot be made available on the date booked, all rent paid in advance will be refunded in full, but there will be no further liability. We are not responsible for any travel cancellation costs, lost time, or any other additional costs whatsoever. You are strongly advised to take out holiday insurance to cover any such costs or claims.

16. Complaints or Problems

You must contact us immediately if any problem or cause for complaint arises, and allow us all reasonable opportunity to rectify the problem during your stay. We will not make any refund or recompense in respect of a complaint made after departure if the complaint was not made known to us during the holiday rental period. The owners do not accept responsibility for events or persons outside their control.

17. Linen

Use of clean bed linen and towels are included in the rental cost. All items must be left behind at the end of the rental. Any damage or irremovable stains will be charged against your security deposit. Our bath and hand towels must not be taken to the beach.

18. Gas and Electricity

Reasonable usage of gas and electricity is included in the rental price. Pool heat is available on request. The rate must be confirmed on booking.

19. Directions

Directions will be sent to you well before your arrival date.

20. Assistance

The proprietors or an Agent will be available nearby during your stay and will offer assistance in any way they can. Contact details will be available at the property. Also available at the property will be details for obtaining assistance in an emergency. We look forward to welcoming you at our home and aim to make your stay a relaxing and truly memorable one

21. Jurisdiction

These Terms and Conditions are to be interpreted in accordance with English law and any dispute arising will be dealt with in England under English law